This policy tells you about the ways I collect, use, manage the data of website visitors and clients. It’s important to me to protect you and your privacy, to be clear and open about how I use and protect any information I may hold about you.  It’s also a legal requirement under the General Data Protection Regulations (GDPR).

 

What type of information do I hold?

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I gather and use a minimum amount of information for keeping in touch and providing a quality service.

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• Email address - directly or through my website. This is used to keep in touch because you have contacted me with an enquiry, or you have booked a coaching session with me. This is also used to send you a Zoom invitation before each coaching session, plus the notes I have taken for you during the session and I do so once the session is over.

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• Name – I use the name you provide (first and last names).

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• Phone number – this is optional: I ask you to provide your mobile number if you would prefer to ask me a question related to coaching before/after the session scheduled, via Whatsapp.

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• Handwritten/typed notes – I make brief notes to help to track and support ongoing coaching sessions. These are kept to a minimum, with your first name only. Once digitized, I don't keep the handwritten notes. I put the digital notes into a file, with the typed ones, on my computer. I send you these notes after each session. You can ask me to send you these notes again at any point.

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How do I store personal information?

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I keep your information in the file I have created for you on my computer, and I hold a mailing list for contact purposes, stored on Wix.com, the platform where my website is hosted. Wix.com allows me to offer coaching sessions to you and allows you to book them.

 

To this purpose, Wix.com may collect data about you only to help me provide a quality service and make sure you get the best experience of it. Wix.com have confirmed that they are compliant with GDPR (General Data Protection Regulations).​

 

I do not share your information with third parties, unless I have your explicit consent.

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How do I communicate with you?

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Arrangements for coaching sessions are usually done by email.

 

I may suggest we exchange phone numbers when making arrangements if you would prefer to ask me, via Whatsapp, a question related to coaching before/after each session scheduled – this is optional for your convenience.

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How can you access, change or have your information removed?

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To access or change your information, or have it completely removed, please email me at laurem@laurem.coach. You can also contact me at this email address for any further questions.

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Future updates to Privacy Policy

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I reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

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Last update: November 2020